VeriHome
VeriHome Report: The UK Reactive Home Repair Market Infographic

The UK's Reactive Repair Crisis

The UK home repair market is dominated by a reactive model, where action is taken only after disaster strikes. This approach creates significant financial strain and uncertainty for homeowners, landlords, and insurers alike. This report visualizes the scale of the problem and illuminates the path toward a proactive, predictive future.

£1.4 Billion

Paid out by insurers in a single quarter (Q2 2024), the highest since 2017.

£3,000

The average annual budget for homeowner maintenance, with £1,000 consumed by unexpected repairs.

Primary Causes of Home Repairs

A few key issues consistently drive the majority of costly and disruptive reactive repairs across the UK, exacerbated by an aging housing stock and a variable climate.

Most Common Home Insurance Claims by Type

This chart illustrates the breakdown of the most frequent home insurance claims. "Escape of Water" is a dominant category, accounting for approximately a third of all claims. Accidental damage is the most frequent single cause, though often with a lower average cost than more severe incidents like water damage or storms.

Average Reactive Repair Costs by Cause

This chart compares the staggering financial impact of different repair types. While less frequent, structural issues like subsidence have a dramatically higher average cost than more common problems. The high cost of water damage claims, combined with their frequency, makes them a critical pain point for both homeowners and insurers.

The Financial Ripple Effect

The reactive repair cycle creates a cascade of financial consequences, driving up costs for property owners and placing immense pressure on the insurance industry.

Rising Cost of Home Insurance

As claim frequency and severity rise, insurers pass these costs on. The average home insurance premium has seen sharp increases, with a notable 19% year-on-year rise recently. This trend reflects the growing unsustainability of the reactive model, where predictable losses are passed onto all policyholders.

Insurer Profitability Under Pressure

1.22 : 1.00

Ratio of Payouts to Premiums

In 2022, property insurers paid out £1.22 in claims and expenses for every £1.00 received in premiums, indicating a significant underwriting loss.

45%

Increase in Average Payout Per Claim

The average cost per claim has risen by 45% since 2017, driven by weather events and increased material and labor costs.

The Shift to Proactive Maintenance

The solution lies in a paradigm shift: moving from a model of reaction to one of prediction and prevention. This involves leveraging technology and data to address issues before they become catastrophic failures.

Reactive Model: The Vicious Cycle

1

System operates until a sudden, unexpected failure occurs (e.g., pipe bursts, boiler breaks).

2

Emergency call-out is required, often at premium rates, causing disruption and stress.

3

High, unplanned costs for repairs and secondary damage (e.g., water damage to floors).

4

Insurance claim filed, potentially leading to higher future premiums and a cycle of increasing costs.

Proactive Model: The Virtuous Circle

1

Regular, low-cost "Home MoT" scans and sensor data identify early warning signs (e.g., minor leak, pressure drop).

2

A planned, scheduled intervention is made at a convenient time and at standard rates.

3

Catastrophic failure and secondary damage are avoided, leading to significant cost savings.

4

Reduced risk profile leads to fewer claims and potential for lower insurance premiums over time.

The Quantifiable Benefits of Prediction

Adopting a predictive maintenance strategy delivers tangible returns, reducing costs, extending the life of home systems, and improving the overall living experience.

Proven Savings & Efficiency Gains

Studies and real-world case studies from the UK social housing sector demonstrate the powerful impact of predictive maintenance. By addressing issues early, overall maintenance costs can be reduced by 18–25%, while the lifespan of critical assets like boilers and plumbing systems can be extended by 20–40%.

VeriHome's Initial "MoT" Focus

To deliver maximum impact, the VeriHome "MoT" scan initially targets the three most painful and costly areas for homeowners.

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Plumbing & Water Issues

Detecting minor leaks and pressure anomalies before they become catastrophic "escape of water" events, which account for a third of insurance claims.

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Heating & Boiler Failures

Monitoring boiler health to prevent sudden breakdowns, ensuring safety and avoiding expensive emergency call-outs and replacements.

⚡️
Critical Electrical Faults

Identifying wiring degradation and overloaded circuits to prevent fire hazards and ensure compliance with safety regulations like EICR.

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Embrace a Proactive Future

VeriHome is pioneering the shift towards a smarter, safer, and more sustainable future for UK homes. By providing the tools for proactive care, we can reduce costs, enhance safety, and provide peace of mind for all property owners.

© 2025 VeriHome. All rights reserved. Infographic based on the VeriHome Report, June 2025.